Shipping policy
At Au Aurém, we are committed to delivering your order safely and efficiently.
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
United Kingdom Shipping
Standard Shipping
- Delivery time: 2–5 business days
- Shipping rates are calculated at checkout.
Free Shipping
We may occasionally offer free shipping promotions on qualifying orders. Any applicable offers will be clearly displayed on our website.
International Shipping
We currently offer international shipping to selected countries.
Delivery times vary depending on the destination and local customs procedures. International orders may take 5–15 business days after dispatch.
Please note that customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.
Order Tracking
Once your order has been shipped, you will receive an email confirmation containing your tracking details (where available).
If you have not received your tracking information within 3 business days of placing your order, please contact us.
Incorrect Addresses
Customers are responsible for ensuring that all shipping information is entered correctly at checkout.
Au Aurém cannot be held responsible for delays, lost parcels, or additional costs